Refund & Cancellation Policy

Thank you for choosing CareerBook. We are committed to providing the best typing practice platform for your government exam preparations. Please read our Refund and Cancellation Policy carefully before purchasing any subscription, pass, or premium material from our website.

1. Digital Goods Nature

Because CareerBook offers non-tangible, irrevocable digital goods (such as Mock Test Passes, Live Contest Entries, and Software Subscriptions), we do not issue refunds once the order is completed and the digital pass/subscription is activated on your account. As a customer, you are responsible for understanding this upon purchasing any item on our site.

2. Exceptional Circumstances for Refunds

We realize that exceptional circumstances can take place with regard to the character of the product we supply. We DO honor requests for the refund under the following reasons:

• Double/Duplicate Payment: If you were charged twice for the same transaction due to a network glitch or payment gateway error, the duplicate amount will be refunded upon verification.
• Non-delivery of the Product: Due to some mailing or database issues, you might not receive access to your purchased pass. In this situation, we recommend contacting us for assistance. If we cannot resolve the issue and provide access within 72 hours, a full refund will be initiated.
• Major Server Outage: If our platform experiences a prolonged server outage (lasting more than 48 continuous hours) that prevents you from accessing your paid mock tests, a pro-rata refund or validity extension may be offered at our discretion.

3. Cancellation Policy

• Subscription Cancellations: You can cancel your subscription renewal at any time from your account settings. Cancellation means your subscription will not renew at the next billing cycle. You will continue to have access to the premium features until the end of your current billing period.
• No Partial Refunds: We do not offer partial refunds or credits for partially used billing periods.

4. Refund Processing Time

If your refund request is approved under the exceptional circumstances mentioned above, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 7 business days, depending on your bank's processing time.

5. How to Request a Refund or Report an Issue

To request a refund for a duplicate payment or to report an access issue, please email our support team with your transaction ID, registered email address, and a brief description of the issue. We aim to respond to all queries within 24 to 48 hours.

Contact Email: info@careerbook.shop
Support Hours: Monday - Saturday (10:00 AM to 6:00 PM IST)